This Privacy Policy (hereinafter: Privacy Policy) of the company
operating under the business name CRAVE IT SDN BHD (hereinafter: the Service Provider) describes how Service
Provider collects, processes and uses Users' data on the website https://craveit.la (hereinafter: Website). The Website
is operated by the Service Provider.
1. Who is the Controller of the Users' personal data?
In connection with General Data
Protection Regulations (hereinafter: GDPR), the Service Provider informs that the controller,
i.e. the entity which decides how the data of the users of the Website
(hereinafter: User) will be used, is
the Service Provider, who can be contacted at e-mail address contact@craveit.la
2. What personal data of Users do we process?
When placing an order, a new User
will be asked to provide the following data:
1) First
and last name;
2) Company
name and Tax Identification Number in the case of a company;
3) Delivery
address;
4) E-mail
address;
5) Telephone
number;
6) Details
required for the delivery of the meal plans;
7) Invoice
data (optional).
3. Do you have to provide your personal data to the Service Provider?
The provision
of the above personal data by the User is voluntary. However, failure to
provide such data will result in the impossibility of performance of the
agreement with the Service Provider, so that we would not be able to provide
you with services. If for some reason you cannot provide your personal data,
unfortunately we will not be able to conclude an agreement with you and
consequently you will not be able to use the Website.
4. Purpose and legal basis for the processing of Users' personal data
Your personal data defined in point 2 of the Privacy
Policy shall be processed on the basis of your consent. Your personal data
shall be processed for the purpose of performing the agreement concluded with
the Service Provider, in particular for creating and maintaining an account in
the Website, the possibility of placing an order, purchasing the selected
products and having the order delivered by a driver (hereinafter referred to as
the Driver), as well as the
possibility of providing electronic services and handling your complaints and
requests.
5. For how long do we keep the personal data you provide?
The data specified in item 2 of the
Privacy Policy, will be stored until the deletion of the account in the
Website, and also after the deletion of the account in the Website only for the
purposes of:
1) the performance of obligations under
the law, including in particular tax and accounting obligations;
2) pursuing claims in connection with
the performance of an agreement with Service Provider.
We retain personal data collected
for marketing purposes for which the User has given separate consent for the duration of the marketing activities or
until the User objects to the processing of their personal data.
6. Who we share your personal data with
We
share your personal data with the parties to transactions you enter into on the
Website and with entities that support us in providing electronic services,
i.e. those that provide payment services, our employees and associates,
including Drivers, the Website provider, the hosting company that handles our
email, entities that work with us to handle accounting, tax and legal matters.
Transaction data, including personal
data, are also provided to the online payment service provider, namely
Transaction data, including personal data, are also provided to the online
payment service provider, namely Simplepay Gateway Sdn. Bhd. (hereinafter: SenangPay)
for payment services to the extent necessary to handle payments. SenangPay is
the controller of the personal data provided to it.
7. Security of personal data
The Service Provider protects
personal data from being made available to unauthorised persons, from being
taken by an unauthorised person, from being processed in violation of
applicable laws and from being altered, lost, damaged or destroyed.
8. Storage of personal data and User's rights
Users have the right to request
access to personal data from the controller, the right to rectify, delete,
limit processing, the right to data portability, the right to object, the right
to withdraw consent. If they find that our processing of their personal data
violates the provisions of the GDPR, they have the right to lodge a complaint.
In the course of ordering products,
until the final confirmation by pressing the appropriate button, Users who have
an account with the Website have the possibility of independent correction of
the entered data through editing their account profile.
Data verification or order
correction can also be done by sending an e-mail to the Service Provider at the
following address: contact@craveit.la
The User has the possibility to change
the data entered when creating the account at any time within the options made
available.
Customers who have an account on the
Website will be informed of changes to this Privacy Policy via email
correspondence.
In matters not
covered by this document, the provisions of Malaysian law shall apply.
9. Do we transfer your data to
countries outside Malaysia?
Your
personal data may be transferred to countries outside Malaysia to entities that
support us in providing electronic services such as sending emails, sending
notifications, hosting data.
10. Do we process your personal data
automatically (including through profiling) in a way that affects your rights?
Your
personal data will not be processed by automated means (including profiling).
11. Cookies Policy
The use of the Website is carried
out using the secure SSL Protocol, which affects the protection of data
transmission on the Internet.
The Website may use cookies, i.e.
information files saved by the Service Provider's server on the User's
computer. The use of cookies makes it possible to improve the quality of
services offered by the Website by:
a. improving the process of
selecting and ordering products;
b. informing about User preferences;
c. creating statistics on the use of
the services of the Website by Users.
Cookies
usually contain the name of the website they come from, the time of storage on
the terminal equipment and a unique number. Within the Website we use the
following types of Cookies:
a. "session"
- are stored on the User's terminal equipment until they log out, leave the
website or switch off the web browser;
b. "permanent"
- are stored in the User's terminal equipment for the time specified in the
parameters of cookies or until they are deleted by the User;
c. "performance"
- enable collection of information on the manner of use of the sites of the
Website;
d. "necessary"
- which enable the use of the services available on the Website;
e. "functional"
- which makes it possible to remember the settings selected by the User and to
personalize the User's interface;
f. "own"
- placed by the Website;
g. "external"
- coming from a site external to the Website;
Cookies on the Website
Our site uses
Cookies to make it easier for you to use its resources. Cookies contain useful
information and are stored on the User's computer - our server can read them
when the User reconnects to the computer. The use of cookies does not make it
possible to retrieve any personal or address data or other confidential
information from the User's computer. The use of cookies is not possible if the
option to save cookies has been deactivated in the Internet browser. Disabling
this option does not prevent the use of the Website, but may cause some
difficulties. Most Internet browsers allow the storage of Cookies in the User's
terminal equipment by default. Each User of our Website has the possibility to
change the settings concerning Cookies in the settings of his/her Internet
browser.
In order to function properly, the
Website requires the latest version of one of the following browsers:
· Chrome
· Firefox
· Edge
· Opera
· Safari
12. Communication & Marketing
If you
have made a purchase from our store we may occasionally update you on our
latest products, news and special offers via email, whatsapp & telephone.
You will also be given the opportunity to receive such communications from us
and selected third parties when you sign up for an account as a user on our
website.
All users
have the option to opt-out of receiving marketing communications from us and/or
selected third parties. If you do not wish to continue receiving marketing from
us and/or selected third parties you should opt-out by visiting ‘YOUR DETAILS’
in ‘YOUR ACCOUNT’ on https://www.craveit.la. You can
access ‘YOUR ACCOUNT’ once you register and login. Or click on the unsubscribe
link in any email communications which we might send you.
13. Disclosures of Your Information
We may
disclose your personal information to any of our group of companies. We may
also disclose your personal information to third parties:
a. In the
event that Crave It Sdn Bhd sells or buys any business or assets;
b. If Crave
It Sdn Bhd or substantially all of its assets are acquired by a third party, in
which case personal data which we hold about our customers may be one of the
transferred assets; OR
c. If we are
under a duty to disclose or share your personal data in order to comply with
any legal obligation, or in order to enforce or apply our terms of; or to
protect the rights, property, or safety of Crave It Sdn Bhd, our customers, or
others. This includes exchanging information with other companies and
organisations for the purpose of fraud protection and credit risk reduction.
14. Checking Your Details
If you
wish to verify the details you have submitted to Crave It Sdn Bhd you may do so
by contacting us via the email address or whatsapp given below. Our security
procedures mean that we may request proof of identity before we reveal
information. This proof of identity will take the form of your email address
and password submitted upon registration. You must therefore keep this
information safe as you will be responsible for any action which we take in
response to a request from someone using your email and password.
15. Additional information Within the Website, there may be
placed external links enabling its Users to directly reach other websites or,
while using the Website, there may also be placed in your device the cookies
originating from other entities, in particular from suppliers such as:
Facebook, Google in order to enable you to use the functionalities of the
Website integrated with these services. Each provider defines the rules for
using cookies in its privacy policy, therefore, for security reasons, we recommend
that you read the privacy policy document before using such sites.
We reserve
the right to change the Privacy Policy by posting the new Privacy Policy on our
website. After the change, the Privacy Policy will appear on the website with
the new date, and those who have an account on the Website will be sent an
e-mail information about the change of the document.
Team CRAVE IT